Wednesday, March 24, 2010
Why is this a problem?
A prescription from 2006, from another pharmacy in another state, from a prescriber no longer seen...and she wonders why I can't fax her current doctor over the prescription for a refill....and by the way they've never ever seen her for this particular problem. Hmmm. Where to start?
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8 comments:
"But I've been on this medication forever, and I'm sure the dr. wouldn't want me to just stop taking it!....What do you mean it expired?"
Just say no.
What your pharmacy will get paid to fill it will not be worth the effort. And you know this won't be a repeat customer.
Oh, is the scrip for a narcotic? Perhaps?
People like that are the reason people like me need to be medicated - seriously.
Dromedary Queen, Ph.Tech
I admit it, I punted on this one. I tried to tell her they'd say no, but she wouldn't believe me. So, I called the doc's office, and after they picked themselves off the floor laughing, I asked *them* to call her and tell her no, also. She hasn't been back yet, and I haven't gotten the script, and that's just fine with me.
I also like it when a patient wants us to call the doc for an antibiotic because they don't want to make an appointment then come back a few days later disappointed that the doc wants them to make an appointment.
I hate to say "I told you so." but I have to!
Another fave of mine is calling for a refill, then having to be the bad guy and tell the pt they have to go in before more drugs, and they whine. And whine, and whine. And not to the Doctor's office. I make the offices call now!
Don't you love the laziness of Doctor's offices sometimes? I love getting a request-for-refill fax back with a big "zero, patient must be seen in office" written on it. Thanks a ton! You couldn't have called the patient yourself? Thanks for wasting our paper AND making us be the 'bad' guys.
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