We bring the FAST and laughs to pharmacy.

Thursday, March 4, 2010

The Little Courtesies

Why is it, when I have to call a physician's office to confirm creative script writing....there is never any admission of an oops on their part? You can't e-scribe narcotics, yet I get them, every day...and every year, one verification gets forgotten and the Board of Pharmacy very correctly points it out. And yet, when you call the doctor to confirm one, to stay on the right side of the law, the office acts like it's bothersome-for them!

Yes, I know, this is neither new nor unusual nor surprising to anyone out there, I've just hit my limit for the day. Time for more chocolate!

10 comments:

Grumpy, M.D. said...

I actually just got off the phone apologizing to a pharmacist for an error I made on writing for a drug.

Filet-o-bitch RPh said...

Trust me, you are the only one, Dr. Grumpy. When we call the local ER, one of the smart ass PA's always says "What did I do NOW?"

If we make an error, the news is allll over us. Maybe we should report some of these recurrent errors to the news? What?! Not as sensationalizing? OK Dr. Grumpy-are you excluded from my irritation by this common discourtesy.

Burger Doodle Chicks said...

Thank you, I appreciate you all for listening to me whine for a minute. Sick baby+no sleep=sense of humour failure. And thank you, Dr. Grumpy, for being willing to apologize! Honestly, it's rarely the prescribers who are the worst offenders, it's the office staff, who really doesn't have a clue. Happy Friday, all, may it be vicodin- and viagra-glut free!

was1 said...

next time you get an escription for a control, just ignore it. it isn't a valid order so you can't fill it anyway. eventually they will figure it out and get it right.

we have 1 doc who denies all refill requests, then issues a new e-rx for the same med, same dose, etc. if you send him multiple refill requests for different meds for the same patient at the same time, he'll deny them all and then reorder 1 random rx out of the bunch.

but i still have hope.

Big 'N Tasty RPH said...

If I didn't sell Viagra on a Friday it would be the first sign of the Apocalypse.

Filet-o-bitch RPh said...

God you are funny Tasty

Keith said...

The errors on e-scripts keep getting worse. Yesterday, I had rx for Doxycycline 100mg, 1 every 2 hours. Qty: 20
If pharmacists made as many mistakes as these physicians offices, there would be bodies littering the streets. I am so sick of it. Then, there are the rx's with no strength or no quantity. And, nurse practitioners don't know how to write a rx. The script is jumbled.

Jen said...

on a related but distant tangent, our pharmacy called a patient's doctor (one of a couple doctors) for a refill on digoxin. the doctor okay'd the refill, but changed the dose from every other day to daily, which is a huge increase if it's unintended. so I called them, and when they eventually found what they had done the lady on the phone came up with this excuse: "if we prescribed it incorrectly it's because this isn't the doctor that usually prescribes it for the patient."

....
yeah. I almost shit a brick. if it's not in your scope of practice then call us back and tell us to call somewhere else, we can handle it. what a stupid excuse. horrid.

TheLittleFlower said...

If I can't read it, or if it's a control, I just fax the darned thing right back to whence it came. I find that the office can't deny a mistake when it is right in front of them.
@Was1....I like that idea. I may just start ignoring e-scribe controls myself.

Anonymous said...

I am so sick of scripts being called in by secretaries or front office staff. And the office staff don't even read patient's charts.This receptionist called in this rx for metoprolol. When I asked her which form of metoprolol succ or tart, she didn't know.Well, go look at the chart or go ask the doctor!!