You don't have to receive a consultation from a Pharmacist when buying a prescription; you may deny consultation. However, Oregon law requires that the patient deny consultation directly to the Pharmacist for any prescription that is not a refill. This means that even though you say "no" you may have wait in line to say "no" to the pharmacist.
Last night and tonight, I had patients that flipped out about having to wait to give me their denial. In each case, they only waited half a minute at most and spent more time yelling at my technician, trying to say that she doesn't know the law than it would have taken to talk to me. Actually, I could've given a complete consultation in the time it took tonight's nimrod to finish bitching.
If a Pharmacy Technician is caught releasing a non-refill without having the patient speak with the pharmacist, they are assessed a $500 personal fine and the Pharmacist on duty is assessed a $1,000 personal fine. So, getting bitched at is still better than the potential fine. Yet, sometimes, I'm tempted to 'run the red light' and let my technicians just get them out.
Message to the Oregon Board of Pharmacy
Come on, if you can't trust a tech to tell the truth about a denial of consultation, why even allow them to work in the Pharmacy? Oregon (along with most other states) has decided to waste Pharmacist and patient time with an impractical, pointless rule.
Message to Patients
Just, suck it up. It's the law. Our goal is to get you out as fast as possible. Why would we hold you up, if it were not the law? Save yourself and us a huge hassle and just wait patiently and tell the Pharmacist you've had it before and have no questions when it's your turn. Every minute you spend complaining is another minute other patients have to wait.