Some patients get paranoid, so they request that we see an ID every time they pick up a prescription.
Fair enough. You want security, fine. Just make sure you remember that ID every time!
Tonight, I had to deal with a whining, crying patient without an ID.
What did she think this meant?
I had never seen this woman before; she went to another store for everything until today. How do I know she isn't an imposter?
So, I said "NO, I am bound to follow YOUR instructions".
People want to have it both ways. They want total security, but they want us to break those rules if they mess up. Make up your mind! Either we ask an ID every time or never. We don't know who you are! We've never seen you before!