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Wednesday, May 16, 2007

"I need this facial cream filled right away. The patient is on her way" Ugh

Hey you in that office not standing on your feet with no pee break for 12 hours--this shout out is for you!!

Protocol for calling in new scripts, ESPECIALLY non-emergency facial creams is as follows:

Use the f*&@ing voice mail. I check it alllllllll the time. I, the pharmacist, am the only person allowed to check the voice mail. Use it or WAIT ON HOLD. Your choice! I know you have that option b/c I've listened to the horrendous hold music too with that constant interrupting message reminding you to LEAVE A MESSAGE. Do it!

Hold if you want to but either 1) please use the voice mail or 2) hold until I am able to get to you!! Don't say snarky comments like "ABOUT time". Do I make nasty comments to you? Do I say "Fuck! It's about time you called that script in!!" NO--so treat me with some respect!

Do NOT say stupid shit like "I need this face cream for Ms. Icannotwaitforanythinginlife filled right away. She is on her way." Is that an emergency?? NO-and no I won't put her script before people with, oh I don't know, cancer, AIDS, legitimate pain, etc. YES-you can leave a doctor's DEA on there too. Why not?? Give me a reason why you can't!!

Use the voice mail!! Just in case you skipped to the last b/c the majority of you cannot even pronounce what the important drugs you are calling in, I doubt you have the patience to read the entire post so therefore I will say it again and again. Save us some stress and use it!!!!!!



FDPharmD said...

I had one of those the other day, she called an told me the patient was on their way and they dont have much time! Have it ready for her when she gets there, she ran out this morning. Oooooo, cannot live without my xanax hurry fill NOW.

I asked the nurse what I am supposed to do with the other 5 people here waiting, tell them that they will now have to wait longer because someone is coming in that needs their medicine?

She did not respond. I let her know that prescriptions that get called in that are not from the emergency room/recovery room or for crabby children's antibiotics get put in line with everyone elses. She will be treated as a "waiter" because we know she is coming, but she will have to wait in line just like everyone else, no one is saving her a spot :)

Anonymous said...

On a cellphone in the parking lot on the way to the drive thru window...I need to refill 5 Viagra tabs as soon as possible!! Then at the window they want you to get them some Elbow Grease and condoms.... This is NOT an emergency. It isn't going to work for an hour anyway why didn't you get it before you went clubbing, jackass! What, do you want me to "fluff" it too?

vicodinfairy said...

Worse than that...the FAXES that say "patient enroute to pick up Rx". It takes your damn fax 20 minutes to get here, let alone fill time! Don't tell your freaking patient "It will be ready by the time you get to the pharmacy" when your office is TWO DOORS DOWN from my pharmacy!! You know who you are Dr. S and Dr. W!! You didn't even CALL me until acne girl had been whining at me for 5 minutes about her Benzaclin and pulled tooth boy had been bleeding all over my waiting room for longer. Here's an idea: GIVE THE PATIENT A HARD COPY AND SAVE US BOTH SOME DAMN TIME. I absolutely guarantee that a patient holding a hard copy will take precedence over a call-in/fax-in every single time. (Well, unless the hard copy is a 3-week old Rx from the ER for Vicodin...you waited 3 weeks, you can wait some more) They even have those nifty computer generated Rxs now so all you have to do is sign your name! Yay! Oh, and half the time those "on the way" patient Rxs end up in my delete basket a week later because no one ever showed up to get it...until the day after I restock it, then it's "Whaddya mean it's not done? They called it in, like, 2 weeks ago!!"

Andrew, CPhT said...

Personally, I'd prefer it if these "nurses" never used the voicemail.

We had one message the other day that went something like: "Umm...yesss...I'd like...to call in a, umm...[yells to coworker:] Hey, am I allowed to call this in?! Anyway, it's a prescription for lye-sin-oh-preen 35mg (no kidding) 1-point-6 tabs, umm cue-dee, whatever that means."

Of course, she didn't leave her name, or the doctor's name, or their phone number. And it's not that much better when they do actually talk to you.

"So what's the patient's d.o.b.?"

"I don't know. Don't you have it?"