Times, they are a changing, and with these changes I am one of the privileged many to test new computer software, phone systems, and new ways to bring the pharmacist back to the patient and away from the pill counting.
Working by myself at night can be very hectic with phones ringing, a line of cars, and a line of people waiting to ask questions or pick up their meds. Add the easy listening "all suicide network" that is piped in and it is a veritable cluster f*ck of sensory overload. Many days it is more than a sane person can take but since I am "nuts" it only gets bad on occasion.
While I was off one week we were uploaded to the new central operating system. It consists of many teams dedicated to specific tasks such as data entry, verification, phones, and filling next day pick up prescriptions for shipments to stores. It works as if I had beaten the cookies out of the Keebler elves and made them my b*tches. As if by unicorn tears and rainbow wishes my prescriptions are entered, checked, printed, and in many cases my robot friend (I call it Twiki) has them filled for me when I get back from the drive-thru or out window and consultation areas.
What it amounts to is that I now have the luxury of actually using my education to help people achieve better therapeutic outcomes. Hallef*ckin'lujah! All these years I worked retail and it was all about how fast you can complete 1,000 tasks at the same time where now I can actually take time out to really help people by answering questions and addressing concerns with their health. Sure it has some drawbacks and needs to be tweaked here and there but we are a test market so these things are to be expected. When all the bugs get worked out it will be a brave new world where patients get real health care without feeling neglected by their pharmacist.
Yep kids, I drank the corporate Kool-Aid and it tasted like magic.