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Saturday, August 11, 2007

The Heat Makes 'em Crazy!

It started out as any overnight at McDruggie's: no help, a line of people, phones ringing off the hook, cars in the drive-thru. After that mess was cleaned up it was about 11PM. An SUV pulled in and I was getting his prescriptions while another SUV got in line behind him. I rang him out, was doing the counseling thing, everything was going smooth. The SUV behind him honked its horn several times. From the outside of the building you can CLEARLY see the pharmacist or tech talking to the first vehicle in line so the honking was unnecessary and rude.

As I finished with the first SUV and he started pulling out, the SUV behind was still laying on the horn. The guy in SUV-1 yelled at SUV-2 that he needed to ask the pharmacist some questions. The passenger in SUV-2 yelled back and told him to go f**k himself, then SUV-1 yelled back and threw a plastic cup at SUV-2. The passenger from SUV-2 with the eloquent linguistic skills jumped out of the vehicle and hauled ass to SUV-1 and was in his face screaming. I paged for a manager.

The driver parked SUV-2 and got out to pull his woman back from SUV-1. The phone rings, HOLD PLEASE! I page again for a manager. The driver told me the name for the prescription they were picking up, meanwhile SUV-1 and SUV-2p are still yelling at each other. "MANAGER TO PHARMACY, THERE ARE PEOPLE FIGHTING IN THE DRIVE-THRU!"

Finally two managers show up and I tell them never mind cuz SUV-1 is pulling out. Then SUV-1 pulls in next to SUV-2. Shit, "MANAGER TO THE PARKING LOT PEOPLE ARE FIGHTING!" So a manager and a camera employee run out to the side lot while the driver of SUV-2 pays for the prescription and his passenger is on the phone calling the police. "Any questions? Okay, thanks."

Then I get back to the customer on the phone. I am trying not to laugh and he is like, "What's wrong, is everything alright?" He knows we were robbed a little while ago and is concerned so I told him it was no biggie, just people fighting in the parking lot. I take care of him and wonder if he is really going to pick this up or switch to a different McDruggie's to avoid drama.

SUV-1 and 2 are still blocking the drive-thru 45 minutes later. I have a patient come in the store because he couldn't drive thru. We laugh about it and I get him taken care of. The police were there taking statements. I think they probably got a good laugh out of that later. There was no "crime" committed, just a war of words. I think if I were police I would rather have taken that call than a robbery any day.

I would like to blame global warming on such catastrophies. Oh, and alcohol, cuz SUV-2's inhabitants were very intoxicated. I wonder if the police made them take a sobriety test.....

6 comments:

Faithful 2 U said...

Cool Blog!

PharmGal said...

yeah, the crazies were out in full force this past weekend at my pharmacy too....scary what's out there!

Special Sauce RPh said...

I am so glad I got a store with no drive thru. I had almost the same thing happen back when I was an intern although, in my case there was less throwing and more beating with shoes.
People, in general, love the fucking DT, but they have no idea of how to use it appropriately. I think you should have to earn a drive through membership which can be revoked if you abuse it. I have no idea how that would actually work, but something needs to happen.

Anonymous said...

I would seriously throw a BITCH fit if they remodeled my pharmacy and added a drive-thru, seriously, I hate drive-thru's in pharmacy!!

Big 'N Tasty RPH said...

I think there should be a toll enforced each time a car comes to the drive-thru, kind of like the turnpike...

DrugMonkey said...

What do you do when there is a fight between two customers?

Root for injuries, that's what you do. Multiple and serious injuries.