I had a lady call to request a refill on her Darvocet-N 100. I explained to her that it had been discontinued so we would need to contact her physician to get a suitable replacement to treat her pain. She was terribly irate and felt the need to make it my fault that she could not get her medication that she so desperately needed, even though her last refill was 6 weeks ago on a thirty count prescription. She made it sound like I was kicking puppies and drowning them in a bathtub for shits and giggles.
She proceeded to whine and complain about how we mistreat our patients and maybe we should take better care of people. I apologized for her inconvenience (which I should not have done) and this Scrooge then had the nerve to say hatefully "Nobody ever apologizes for anything anymore! You should apologize to me!" I then said "I just apologized to you for something completely out of my control and you are the one being hateful about it. We will contact your physician in the morning because they are not in the office at 7pm." She then had the nerve to repeat herself on how nobody apologizes so I just told her we would call her doctor, said good night, and hung up on her.
I was pissed off. We were doing the work of 20 people with 5 staffers and her attitude was not acceptable. Some people are just inconsiderate assholes! I took the high road and faxed her doctor anyway even though my first instinct was to wad up the request and throw it in the DPI box. I am just too committed to the job sometimes.
I bet she is a miserable old hag and has forgotten what it was like to have a happy holiday. I pity her and hope that none of you are insufferably hateful during the holidays no matter how busy it gets!
***DPI boxes are where we put all patient info for destruction.