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Monday, June 15, 2009

...And Today I Cried

Sing to the tune of "SpongeBob SquarePants."

Tasty: Are you ready kids?

Kids: Aye aye, Tasty.

Tasty: I can't hear you!

Kids: AYE AYE, TASTY!

Tasty: WHHHHHHOOOOOOOOOOOO wants a big rubber d*ck glued to his car?

Kids: ScreaMing DoucheBag!

Tasty: Have his nuts cut off and put in a jar?

Kids: ScreaMing DoucheBag!

Tasty: Have a size 8 and a half shoe up his *ss?

Kids: ScreaMing DoucheBag!

Tasty: Be stabbed with a spatula on CCTV?

Kids: ScreaMing DoucheBag!



Tasty: Ready?
All: ScreaMing DoucheBag
All: ScreaMing DoucheBag
All: ScreaMing DoucheBag
All: ScreaMing DoucheBag
Tasty: ScreaMing DoucheBag
Tasty: ahhahahahaahhahaha

***CCTV is the security cameras

Yes kids, this guy was the icing on the sh*t sundae that had been my week. I was ready to walk out and close the pharmacy for good. Here is a summary of what he said to me because his friend dropped off 2 prescriptions, one for Xanax and one for Cymbalta and only picked up the Xanax.

While screaming at me on the phone: YOU ARE INCOMPETENT, HOW CAN YOU NOT GIVE PEOPLE THEIR MEDICATION, YOU MUST NOT BE AMERICAN BECAUSE I SPEAK BETTER ENGLISH THAN YOU, I HAVE A BETTER EDUCATION THAN YOU, HOW DARE YOU TREAT AN AMERICAN LIKE THIS, YOU INCOMPETENT *SSHOLES CAN'T KEEP ME FROM GETTING MY DRUGS, I WILL COME OVER THE COUNTER IF I HAVE TO TO GET MY GOD DAMNED DRUGS, I NEED MY TRUVADA FILLED NOW, I AM IN THE CAR ON MY WAY THERE AND MY MOTHERF*CKING DRUGS BETTER BE READY, I DON'T CARE IF YOU HAVE TO PAGE THE DOCTOR TO GET MY PRESCRIPTION, YOU BETTER F*CKING HAVE IT READY

At this point I am trying to explain to him that I will look for the Cymbalta prescription if he gives me a few minutes to dig through the files. He keeps screaming so I hang up on him and tell my technician that we may need to call the police because I am afraid of this one.

I found the Xanax prescription as he stomps up to the counter and screams. The Cymbalta prescription was nowhere to be found. So he screamed at me for 10 minutes and said things that were far worse than what he had screamed on the phone. I was terrified! Let me explain. I have never been really scared of anyone or anything. I wasn't even really scared just shocked to have a gun in my face at work but this was far far worse. I was S.C.A.R.E.D. and I broke down in tears. I was certain this guy was not kidding about jumping over the counter and getting what he wanted. The absolute last thing I wanted to do was have to scratch, bite, or punch this angry, psychotic, HIV positive motherf*cker to defend myself so I cried.

He screamed even more and demanded that I page the doctor but he called the doctor's office and screamed at the answering service instead. I just kept looking for the rx. A guy from the answering service called and talked to me to see if I was okay because he heard the d-bag screaming at one of the service employees sitting next to him and he was concerned about the situation so I told him not to worry just have the doc call if at all possible.

The entire time this scene is unfolding my tech is helping another patient and both of them look absolutely shocked that this is really happening in a public place.

So after I get off the phone with the answering service I try to explain through terrified sobs that the doc has been paged and I will fill his Truvada. The tech rings him out and he stomps away. A few moments later the doctor calls back and hears the situation. He authorizes the rx and said this patient is always "difficult." While I am on the phone the tech is handed the Cymbalta rx. The Cymbalta rx never got dropped off with the Xanax. Thanks a million "friend" of d-bag!

So now d-bag is trying to be all friendly, so sorry, smile for me, let me give you a hug. I'll pick up the Cymbalta tomorrow. I want to rip this motherf*ckers heart out and he wants a hug? The rx he so vehemently demanded and threatened me for will be picked up tomorrow? ARE YOU F*CKING KIDDING ME?????

I would have taken off the next three weeks for mental anguish if it had not already been scheduled for vacation. I need a long time to think and drown my pain in a few liters of vodka, a few liters of whiskey, and a pint of Jager for good measure. Christ in a cardigan, retail sucks!

13 comments:

Rx Intern said...

At that point, I would've said screw customer service, you're getting your pills somewhere else.

I gave up taking crap from people when I found out taking the "nice" route wasn't the way to go. Dealing with assholes like that person (and a jackass of a nurse, in my case) is the last thing I want to do nowadays. I hate them, and if they give me more crap, I'm making it harder for them to get what they want. Screw them.

Frantic Pharmacist said...

I truly believe there are times when people need to be told, "Take your prescription, leave, and don't come back here, ever."
I think this was one of those times...

pharmintern2010 said...

Some of the pharmacies I've worked in have panic buttons that send a signal right to the cops, no dicking around with rent-a-idiot security. I'm 6'4" and I would have hit that panic button the minute he started to threaten me. He could threaten me all he want from the otherside of the locked bulletproof glass. No glass and he's threatening to jump the counter and is that combative would equal a panic button hit or a 911 call, he needs to spend some time in jail and cool his ass down.

RxKerBer said...

I would have given him that rx back and told him to find a new pharmacy. Yes, risking further terror, but he knows he was a shit. You don't get to say you're sorry for that deplorable behavior. There is no forgiveness. Now, every time he comes in you will cringe and wonder if this is when the bomb really explodes.

Anonymous said...

I would have told that person that this is the last prescription that we are going to fill for you because of your recent actions. We will not tolerate that kind of behavior in our pharmacy.

Filet-o-bitch RPh said...

I am so sorry this happened to you but I am laughing at the rubber dick part. Gotta give me some credit on that one! Remember when we were going to glue that on my now bisexual ex's car hood?

Grumpy, M.D. said...

I would have tossed him out. Given him back the scripts and told him to find another pharmacy.

You can still do that. Send him a letter (certified) saying that based on his behavior he can no longer have his scripts filled at your place. And write up a long, detailed report for your own records on this.

You don't deserve to be treated like that. EVER!!!

Anonymous said...

Document the whole thing and toss his ass out. Make it plain to your boss that you will not fill scripts for this man. If you really want to have some fun call the scumbag at home and ask him where he wants his scripts sent to because they won't be filled here anymore. F bombs cursing and threatening me or my staff gets you the invite not to come back. When they threaten to call corpo I tell them to make sure they include the part where that called us "a bunch of stupid fuckers".

"Ms. Mean" said...

Wow...that is OVER THE TOP!! I get to fire those type of patients...makes me feel like Donald Trump..."YOU'RE FIRED MOTHER FUCKER!"...the mother fucker part is mine...

.: Lowly Pharm Tech :. said...

For those commenting "I would have" and "Should of", it's all nice and easy to speculate what you would do from the comfort of your own desk/laptop, but when this is actually GOING on you may find that you will hesitate to actually find what it takes to act like that. If you had to do it in the past, well, then good for you. Not everyone is capable of reflecting these kinds of thing back at people. Especially if someone has gone off the handle just over the misplacement of an RX, you can imagine their response to a more hostile tone.

It literally pains me to see this type of situation unfold and reading about it is no less painful. I've seen my fellow technician yelled at and treated like trash by a patient before and fortunately I found the courage to step between her and him and finish taking the assault.

There have been other times the pharmacist has been scrutinised so heartlessly yet I couldn't find the courage to offer assistance in any way. It really comes down to the moment.

Just remember, for every ONE pure soulless prick out there that you're forced to meet, there are hundreds of understanding and patient customers [especially if you start looking at customers compared to this guy.]

If you're still on your vacation Big N Tasty, I'm hoping you enjoy the hell out of it and try not to give this situation another thought.

- Lowly

Big 'N Tasty RPH said...

Yes, Filet you were the inspiration for rubber d*ck glue idea. After the week I had with extra work being dumped on me, no tech help, and no understanding or constructive answers from the district supervisor I was through and a good cry was in short order because I did not have a bottle of Everclear in the pharmacy. I did drink a lot of Vodka and work on my resume when I got home but then I just passed out and finished the week so I could go on vacation. I am much better now although I have a feeling there will be some sick time in my near future.

Anonymous said...

I just listened to the theme of Spongebob on Itunes. Fucking hilarious Tasty!

Vegancat said...

At last you had some people there which were concerned. I can understand your panic and tears..i think i would have excused me to the backroom to *look for the rx* and run...far far away..ok..maybe called the police before driving of.