If that were the case, all businesses except some fast food joints and a handful of wiener carts would have to close. Oh, and my bank would still be open. I never wait for service there. Consumer expectations for service are pissing me off.
When you bring in an insurance card, make sure it says "prescription" somewhere on it. I don't need the one that says MD, Mental Health, Emergency, etc. I need the one that says "prescription." No, your car insurance is not going to let me electronically bill for that prescription from your accident and neither will the card that says "dental" because it just covers your "dental" visit, procedures, etc., not the prescription written as a result of it.
If you have Medicaid and you have a third party payor for "prescriptions" it would be great if you had that card or at the least, the payor name, ID number, and group number. I can work with that.
If you have Medicare Part D I would love to see the "prescription" card for that. There are so many plans currently available it has become impossible to use my extrasensory perception to pick your brain and figure out what paperwork you filled out and what the card says. I am not the Great Kruskan. I am just a lowly paper processor and pill pusher for "the man."
I also will not call the insurance company to ask why a drug is not covered. I can tell you right now it was left off the formulary for budgetary reasons. They can't afford to pay for everything. I am nice enough to call your doctor to find a suitable substitute to treat your ills, eventhough you feel the need to take out your anger and disappointment on me.
I will not call to get ID numbers. Your body, your insurance, your problem. They sent you a nice little paper or plastic card to carry with you. I have approximately 1000 other things to do and patients to take care of in my immediate surroundings, not hold your hand while you pee. You are an adult. I will not babysit you. If you cannot possibly handle that one tiny detail in your life I hope you do not have children to supervise and raise. If you do, I weep for them and hope that they never get into an accident and need you to have the proper insurance cards handy.
If you just came from the emergency room, I promise to fill your prescriptions with all the other folks who came from the emergency room before you. I cannot do this in 3 minutes as they are also sick, tired, grumpy, and waiting. There is no reason to poke at the sleeping infant and make it cry. I will not push your prescription out any faster. You are just a douche bag and a terrible parent for doing that. Ten to fifteen minutes means ten to fifteen minutes. That baby was sleeping just fine til you thought it would get you out faster if it was crying. Child and family services should do it a favor and find it a more responsible and loving home.
All because a medication comes in a box does not mean I can "slap a label on it" and get you out of here fast. There are lots of boxes in the pharmacy. Many of them look similar. I can put a label on any box and send you on your merry way so you don't have to wait ten minutes but it could be wrong and kill you. It's the lady or the tiger. I am forcing you to pick the lady because I am not risking your life or my livelihood on the tiger. Tigers look cute and cuddly and I like to see them humanely kept at the zoo but their claws will rip through human flesh like a machete through hot butter. It's not pretty, ask Sigfried....
The optimal way to get a prescription for a maintenance medication (the stuff you take every day, week, month, etc.) is drop off at the drive-thru on your way to work and pick it up either on your way home or the next morning on your way back to work. This gives us time to resolve any issues such as "drug not covered", clarification of handwriting, verifying high dosages or interactions with your physician, etc.
There are some things that do not resolve as easily as that. Out of stocks do happen occassionally. This is especially true for injectables, meds that are not routinely prescribed, and meds that need special authorization from insurance or regulatory requirements before they can be ordered (because they are terribly expensive, highly regulated, and go out of date pretty quickly... You wouldn't keep something like that in your refrigerator unless you were going to use it and neither should we.).
The main reason we give you a time for completion of your prescription is safety. You should thank us for that. Being a deathdealer is only suitable for gaming or prison executioners not pharmacists. We don't want to kill you. We may not like some of you but we really really really don't want to kill you. So the next time you are "inconvenienced" and yell at me, just remember I made you wait because I C.A.R.E!