You know what broils my patty? When some jackass in a suit says "Hey I have a great idea on how to make sure people refill prescriptions! We will have an automated phone call tell them they have medications that should be renewed." All the other suits agree and after a round of congratulational hand jobs they have the squints in the tech department make it happen.
They send out some bullshit memo that doesn't really explain what is going on, make it a HUGE pain in the ass to take people off this particular call list, and don't make any type of announcement to the public at large who will receive these particular calls.
We get a hundred or so people in the drive thru pissed off because the automated system called them and why isn't their take-home-a-sack of 20 drugs ready like the robot voice said. "You need to fill them now because the machine called and said they were ready!" "I have this problem every time I come to McDruggie's!" "Your staff isn't intelligent enough to run a pharmacy!" "How do you expect to keep us shopping here with such terrible service!" "I need your manager!" The list of complaints goes on and on and on.....
So a big FFP "F*CK YOU!!!" to the jackass that came up with that wonderfully painful idea that gets the already horribly understaffed and underappreciated workers on the front line yelled at repeatedly. You wonder why employee morale is in the shitter and the satisfaction surveys for most stores are below 50%...